Terms and Conditions (Updated 25th February 2010)
All participants are agreeing to terms and conditions by attending classes.
1. General
1.1 The ‘company’ refers to Pole Fitness Organisation UK.
1.2 Terms and Conditions refer to all classes, courses and sessions run by Pole Fitness Organisation UK, including but not limited to Taster Sessions, Drop-In Sessions, Free Passes, Guest Entries, 6-Week Courses, Pole Circuits, Open Pole.
2. Bookings
2.1 Bookings can be made online, in person, via email or by telephone.
2.2 Bookings can be made once dates, times and locations are confirmed.
2.3 Bookings are taken on a first come first serve basis.
2.4 Bookings made without payment are reserved only.
2.5 Bookings made with payment of at least 50% deposit or full payment will be confirmed.
2.6 Bookings are made directly to Pole Fitness Organisation UK.
3. Payments
3.1 Payments can be made online at www.polefitness.org.uk, posted cheque to address below, cash or cheque in person, via PayPal or with Credit/Debit card online.
3.2 Online payments can be made through online checkout with valid Credit/Debit card or with PayPal account sent to payments@polefitness.org.uk.
3.3 Cheque payments can be handed in or posted to David Lloyd Leisure, Newhaven Harbour, Newhaven Place, Edinburgh, EH6 4LX. Cheques made payable to ‘Miss K Law/Pole Fitness Org. UK’. Please write on the reverse full name, contact number and booking’s date and time.
3.4 Cash/cheque payments can be made in person to the instructors during scheduled classes. Cash payment can also be left within class venues. Payment must be sealed in an envelope, addressing to 'Pole Fitness Org. UK'. Please enclose full name, contact number and booking’s date and time. Any payment left at any class venues must notify the company. If the company is not alerted, the payment left may not received.
3.5 All payments including deposits will be issued a receipt obtainable within a week of payment. The receipt should be kept to resolve any issues in future. Sessions, Drop-In Classes, Guest Entry and Free Passes will not receive receipt. If a receipt is required, please let the company knows prior to class.
4. Confirmation
4.1 All bookings made online with and without payment will receive a confirmation email.
4.2 Payments made online should receive an online receipt immediately post-transaction.
4.3 Bookings which receive at least 50% of full payment will be automatically confirmed a place. This does not apply when the course/class is fully booked, in which a full refund will be issued.
5. Refunds
5.1 Full refunds are only made if you should choose to cancel your booking with Pole Fitness Organisation UK five days prior to the course start date.
5.2 No refunds are available once the course has started. If the participant is unable to attend, the issue should be raised with the company and an alternative course may be offered.
5.3 Payments for full courses can be held as credit for later use if required.
6. Prices and Discounts
6.1 Prices may change without prior notice.
6.2 Prices are set for the times and dates stated on confirmed dates.
6.3 Offers, discounts and Pole Exclusive cards are cannot be redeemed online. To redeem your offers, please contact the company.
7. Missed Classes
7.1 If a participant is unable to attend a class, they should notify the company and a replacement class may be offered. This is subject to class size and availability.
7.2 If a participant is unable to accept the replacement class offer, they will not be entitled to a refund.
7.3 If a participant attends a class with no prior notice or arrangements with the company, they may be refused to take part in class.
8. Pole Exclusive Card
8.1 Pole Exclusive Offers can only be redeemed by the person’s name printed on front of card.
8.2 To use Pole Exclusive Offers, booking is needed prior to class. Booking can only be made in person, via email, telephone or email.
8.3 Each Pole Exclusive Offer can be used once only.
8.4 ‘10% off any 6-week courses purchased’ offer cannot be used for bookings online.
8.5 ‘Buy any 2 full courses, get 3rd half price’ can only be redeemed when the three full courses are purchased at the same time. The offer is not valid for courses bought individually.
8.6 Without prior booking for ‘FREE single class’ and ‘FREE guest entry’ may result in refusal of entry. This is subject to class size.
8.7 Photocopies will not be accepted. Original Pole Exclusive Card must be presented prior to class starting and booking is required.
8.8 Pole Fitness Organisation UK reserves the right to cancel any offers.
9. Free Passes
9.1 Free Pass allows a single participant entry and participation to a single hour class.
9.2 Booking and/or notification must be made prior to attending class. This is subject to class size.
9.3 Anyone who attends a class without booking and/or notification may be refused entry. This is subject to class size.
9.4 Free Pass/es must be shown prior to class starting. Anyone who does not have a Free Pass will be liable to pay for the class.
9.5 One person per Free Pass and maximum three Free Passes per person for any given time.
9.6 Free Pass/es can be transferred, but no exchange or refund given. Free Pass value at 0.001p.
9.7 Photocopies will not be accepted. Original passes must be presented prior to class starting and booking is required.
10. Gift Certificates and Gift Vouchers
10.1 Gift Certificates and/or Gift Vouchers are only valid until the date specified.
10.2 Gift Certificates and/or Gift Vouchers can be transferred.
11. Code of Conduct
11.1 All participants are required to follow the code of conduct to maintain the high standard of our classes.
11.2 Pole Fitness Organisation UK reserves the right to refuse admission or participation to anyone who is deemed to be acting or behaving inappropriately.
11.3 If a participant is excluded and/or withdrawn for unacceptable behavior, they will not be entitled to a refund.
12. Health and Safety
12.1 Any medical conditions or physical injuries must be highlighted to instructor/s before class. The company will not be liable for any issues that occur if personal health issues affect participant.
12.2 If a participant is late for the class and misses the warm up and pre-stretch, they may be refused entry. The company will not be held liable for any issues that occur due to participant not warming up and stretching.
12.3 Any participants who injure themselves by not following health and safety guide given by instructors for pole work may be asked to leave the class. The company will not be liable for accidents which occur due to ignorance of health and safety instructions.
12.4 Participants attend Open Pole classes at their own risk when training with no professional guidance. The company will not be liable for any issues that occur due to personal accidents or misuse of equipment.
13. Declaration
13.1 By participating in any services run by Pole Fitness Org. UK, the participant is agreeing to terms and conditions as stated.
